FREQUENTLY ASKED QUESTIONS
Can I ship a gift to my friend directly?
Absolutely! It is our favorite part of gifting! We make sure that sending gifts to your loved ones is stress-free and has seamless presentation – starting from beautiful packaging, inserts and personalized gift note, you can fill in with your order. There are no invoices or packing slips inside the box – just the pretty gift with a personal note from you, delivered right to your friend’s house. Make sure to fill in the message on the personalization and give us their address at checkout.
What to do if my order arrives broken?
Oh no, that can be the worst and we hope it will never happen. Stunning presentation and seamless delivery is our priority, that’s why we really pack all our gifts very safely, but accidents can happen (even if it is very rare). In this case, we are here to fix it! Please send us an email through our messaging system, with your order number and picture of the broken item and we will make sure you one receive a replacement as soon as possible.
What to do if there is a mistake in my personalization?
Don’t worry! All the personalization you type in upon placing your order, we copy and paste to our design program – so there is no human error on our side. Lastly, if any issue happens from our side, just let us know asap and we will make sure your recipient will receive a replacement.
How long will my order take to arrive?
All products are made-to-order after your purchase and our current production time is 1-4 weeks.
USPS usually delivers your package 7- 14 business days after your parcel has been dropped off and you received your shipping notification.
How will I know when my order is shipped?
You will receive an email notification when your order is dispatched together with your tracking number. All parcels are shipped with a U.S. Post service, and you will be able to track yours directly from your email notifications.
My order is delayed, what should I do?
Speed is really out of our hands, but so far our postal services have been super fast, crossing fingers it stays that way. If your package doesn't arrive within 21 business days since you received your shipping notification, please let us know by messaging us through your order, so we can file a claim for lost package.
Do you ship internationally?
Yes we do! International shipping has been tricky since the pandemic and we strive to provide effortless delivery.
Do you offer pick up?
We just moved into our first office space, so YES, we can arrange for pick up for local Houstonians. Shoot us an email.
Can I change items in boxes shown on your website?
At this time, we are only offering well-thought-out combinations shown in our online shop. Although most have scent options for you to choose, some do not. We are hoping to bring in “build your own box” feature in the future. Stay tuned!
Do you accept returns?
We gladly accept returns and exchanges. Contact us within: 14 days of delivery. Ship items back within: 30 days of delivery. Sorry, we don't accept cancellations, but please contact us if you have any problems with your order.
The following items can't be returned or exchanged, and because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Are our products eco-friendly?
Yes! Both our candles and wax melts are made with a soy blend wax, a clean-burning, renewable product. The fragrance oils we use are made specifically for use in candles and wax melts and are phthalate free, and we use wood wicks for our candles. All our bath and body products are vegan and cruelty free.
Are our scents strong?
Our candles and wax melts range in scent strength from light and airy to strong and robust, depending on each particular scent. The scent throw rating included on each product listing is our own rating from our personal use. Since scent throw is dependent on many factors (room size, room drafts, scent profile, etc) and since all noses interpret scent differently, your experience may vary.
Can I purchase larger quantities of items?
Each of our wax melts is meticulously hand-poured in small batches and packaged in a 6 compartment clamshell containing six 1" cubes in Houston, TX. Made using 100% natural soy blend wax and packed with premium scented fragrance oil, our melts provide hours of fragrance. Simply break away 1-2 cubes and place them in your electric tart or tealight warmer. Always use with caution around pets and children as wax can become hot. Wax melts are a great alternative to candles for people who prefer not to have or are unable to have an open flame (i.e. college students in dorm rooms). They do not have wicks and are not candles. You need a warmer to melt them.
Do you offer candles?
We do! Our candles come in 4 oz, 8oz, or 12 oz. we also offer unique candles at various times throughout the year.